Refund Policy | 1st Banana - Nano Banana Pro AI Image Editor & Generator

Introduction

This Refund Policy explains how refunds work for 1st Banana subscriptions and credit purchases. We strive to provide fair and transparent refund practices.

1st Banana is an independent AI service that deploys and runs open-source AI models. We are not affiliated with any model provider. We process payments through Stripe and other payment processors to provide secure transactions.

Credits as Usage Units

Important: Credits are usage units for consuming our AI generation services. Credits are not a form of currency and have no cash value. Credits cannot be:

Redeemed for cash
Transferred to other users
Exchanged for other products or services
Withdrawn or refunded except as specified in this policy

Credits are consumed when you generate images or videos using our AI services.

Subscription Refunds

Monthly Subscriptions

Cancellation: Can be cancelled anytime through your billing settings
Refund Eligibility: Refunds may be provided if:
- Service failure prevented usage within first 7 days
- Duplicate or erroneous charges occurred
- Technical issues made service unusable
Non-Refundable: Partial month refunds are not provided for voluntary cancellations
Credits: Unused monthly credits expire at end of billing period

Annual Subscriptions

Cancellation: Can be cancelled anytime through your billing settings
Refund Eligibility (within 30 days of purchase):
- Service failure prevented usage
- Technical issues made service unusable
- Duplicate or erroneous charges
Prorated Refunds: Not available after 30-day period
Credits: Annual subscription credits are distributed monthly

Subscription Cancellation Process

Go to Settings → Billing
Click "Manage Subscription"
Select "Cancel Subscription"
Confirm cancellation
Access continues until end of billing period
No further charges after cancellation

Credit Pack Refunds

One-Time Credit Purchases

Refund Window: 30 days from purchase date
Eligibility Requirements:
- Less than 10% of credits used
- No previous refund requests
- Valid reason (service issues, technical problems)
Non-Refundable After:
- More than 10% credits consumed
- More than 30 days since purchase
- Previous refund granted

Expired Credits

Credits have expiration dates displayed at purchase
No refunds for expired unused credits
Expiration warnings sent via email 7 days before expiration
Subscription credits: expire with billing period
Purchased credits: expire as stated at purchase (typically 90-365 days)

Refund Request Process

How to Request a Refund

Email: support@1stbanana.com

Include:

Your account email
Order/Transaction ID
Date of purchase
Reason for refund request
Description of any service issues

Processing Timeline

Request acknowledged within 24-48 hours
Review completed within 5-7 business days
Approved refunds processed within 7-10 business days
Refund appears in original payment method within 5-10 business days (depending on bank/card issuer)

Refund Methods

Refunds issued to original payment method only
No cash refunds or transfers to other accounts
Credits cannot be converted to refunds after consumption
Stripe/payment processor fees may not be refundable

Non-Refundable Situations

Voluntary Cancellations

Changed mind after using credits
Found alternative service
No longer need the service
Already consumed credits

Policy Violations

Account banned for policy violations
Abuse of refund system
Fraudulent activity
Terms of Service violations

Technical Issues (User-Side)

Incompatible device or browser
Insufficient internet connection
User error or misuse
Lack of understanding of service features

Third-Party Issues

Payment processor delays
Bank or card issuer policies
Regional restrictions known at purchase
Currency conversion fees

Service Failures and Credits Refunds

Automatic Credit Refunds

Credits are automatically refunded to your account when:

Generation task fails due to server error
Service outage prevents task completion
System error during processing
Processing timeout not caused by user

Service Level Commitment

99% uptime target (excluding scheduled maintenance)
Scheduled maintenance announced 48 hours in advance
Compensation credits for extended outages exceeding 1 hour
No compensation for maintenance windows

Special Circumstances

Duplicate Charges

Full refund for duplicate transactions
Processed immediately upon verification
No questions asked

Erroneous Charges

Full refund for billing errors
Investigation within 24 hours
Temporary account credit during investigation

Service Not as Described

Refund available within 14 days if:
- Service features materially different from description
- Quality significantly below advertised standards
- Technical limitations not disclosed